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3.  Which legal grounds do we rely on?

The data protection and privacy laws set out a number of different legal grounds by which companies may collect and process your personal data.


These include the following:


a)  Your Consent

We are allowed to collect and process your personal data with your consent. This applies for example where you contact us to request further information. When we collect your personal data in this way, we will make it clear which personal data is required to deliver the service.


b)  Our Contractual Obligations

We can collect your personal data where we are required to do so to meet our contractual obligations.

This applies for example where you instruct to act on your behalf and sign our appointment letter.    


c)  If we are required by Law

We can collect and process your personal data if we are required by law to do so. This might apply where we have to pass details of your investment to a regulator, who is investigating whether a suspected civil or criminal offence may have been committed.


d)  Legitimate Interests

We may require your personal data to pursue our legitimate interests as part of running our business in a way which might reasonably be expected and which does not materially impact your interests, rights and freedoms. This would apply where we have identified a potential claim, then we may contact you to advise you of how you might be able to benefit.  



1.   Introduction to our Privacy Notice

This Privacy Notice explains in detail the type of personal data we may collect about you when we interact with you. It also explains how we store and handle your data, and how we keep it safe.  


We may need to update this Privacy Notice in the future, so you are welcome to check when you wish from time to time. We will notify you of any major changes.

2.  How do we protect your personal information?

We take the question of data security very seriously, as we know how much it matters to our clients.

We therefore treat your personal data with the greatest care, and take all appropriate measures to protect it.

4.  When do we collect your personal data?

We may collect your personal data in a number of ways, including circumstances when you:  

    -  Enquire about our services

    -  Visit our website

    -  Complete forms we have provided

    -  Instruct us to act on your behalf

    -  Otherwise contact us eg with a query, or a complaint


We may also collect your personal data when a third party to whom you have given permission shares with us information which they hold about you.


We also collect information from publically available sources (eg Companies House) where the information is made public as a matter of law, or where you have consented to share information.

5.  What sort of personal data do we collect?

We may collect various personal data, including the following:  

     -   Details of your contact with us via phone, email and post (for example notes of conversations, details of the specific claim,

          details of any queries or complaints you make, how and when you contact us)  

     -   Your name, address, age, phone number and email address

     -   Your tax details (national insurance number, tax rates) which are relevant to the service we are providing

     -   Copies of documents you provide as proof of your address or identity where required by law (for example copies of your

          passport and drivers licence, which may include details of your full name, address, date of birth and nationality, and copy

          of a utility bill as proof of your address)

     -   Data collected by the use of cookies in your web browser (eg which pages you have viewed)

6.  What data do we collect from our website?

Our website uses traffic log cookies to help us improve your experience when using our website.  A cookie is a small file of letters and numbers which is placed on your computer browser to allow us to simply track visitor usage of our website.


A cookie will not store, save or collect personal information. By staying on our website you agree to our use of cookies.  Most browsers accept cookies automatically, but you can normally change your browser settings to prevent this automatic acceptance.

7.  How do we use your personal data?

We seek to offer you the best possible service. We find the best way we can achieve this is to produce the most complete profile available of you, by combining the personal data we have about you.  


The data protection and privacy laws allow us to do this as part of our legitimate interest in understanding our customers and providing the highest possible level of service.  


If you choose to change how we use your data, you can do so under “What are my rights?” below.

If you choose not to share your personal data with us, or if you refuse to allow us to contact you in certain circumstances, we may not be able to provide some of the services you have asked for. Furthermore, if you restrict our use of your data, or insist it is deleted before the claim is completed, this may well prevent us from obtaining a satisfactory outcome for you.

8.  What do we use your personal data for?

These are the ways in which we use your personal data:


To allow us to provide the service you have instructed us to pursue on your behalf, we may require further information and copies of paperwork you may have retained from the time.


This information will be used to enable us to to provide the service you have instructed us to pursue on your behalf.


During the course of the service, we may need to collect supporting evidence available from third parties. In these circumstances, you will need to provide us with specific written consent that we can make an information request on your behalf (such as a data subject access request), and that we can share proof of your identity as necessary with the third party, in order to obtain the information on your behalf.


After our service has been concluded, we will retain your data for a period of 6 years. We do this in case your information is required after the completion of the claim. For example, if new documentary evidence or legal grounds come to light which may be of benefit of you.


We may also need to share this information with our regulators from time to time.


Whilst we hold your data, we may contact you on the grounds of legitimate interest should new developments arise that may affect you and we can advise you on how you might be able to benefit.  

9.  What rights do you have over your personal data?


a)   A summary of your different rights 

You have the following rights over your personal data:

     -  To request access to the personal data which we hold about you

     -  To request that we correct your personal data if incorrect, incomplete or out of date

     -  To request that we stop processing your personal data based on your consent, after it is withdrawn

     -  To request that we stop using your personal data for the purposes of direct marketing


You may contact us at any time to exercise your right to request any of these rights.


To request your information please contact the data protection officer:

      -  By writing to Oliver Vintcent, Vintcent & Company Limited, Eagle Tower, Montpellier Drive, Cheltenham GL50 1TA

      -  By emailing


If we choose not to action your request we will explain to you the reasons for our refusal.


b)   Your may withdraw your consent 

Where you have given us your consent to use your personal data, you have the right to withdraw that consent at any time. You simply need to let us know that you wish to withdraw your consent.


c)    If we rely on our legitimate interest 

Where we are processing your personal data on the grounds of our legitimate interest, you may request that we stop using your data due to your specific circumstances and wishes.  We must do as you request unless we genuinely believe there is a legitimate overriding reason which allows us to continue processing your personal data.


d)     To stop direct marketing 

You may request that we stop using your personal data for some or all direct marketing channels.

We must always comply with your request.


Before we proceed with any request under this Privacy Notice, we must first ask you to verify your identity, in order to preserve the confidentiality of your personal data.  If you have asked a third party to make a request, we will need to check that they have your authority to act on your behalf.

10.  Contact us if you have any questions

Should you have any questions about how we handle your personal data, and your rights to control it, then  please contact the data protection officer at any time as follows:

    -  By calling us on 01242 232 288

    -  By emailing us at

    -  By writing to Oliver Vintcent, Vintcent & Company Limited, Eagle Tower, Montpellier Drive, Cheltenham GL50 1TA

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